Privacy Policy

Last updated: January 27, 2026

1. Overview

This Privacy Policy explains how Recoverly AI collects, uses, and shares information when you visit our website or use our Services.

2. Information We Collect

We may collect the following categories of information:

  • Account information such as name, email address, company name, login credentials, and administrative settings.
  • Customer Data you upload to the platform, which may include debtor contact information and campaign data, depending on how you use the Services.
  • Usage and device information, such as log data, pages viewed, browser type, IP address, and interactions with the Services.
  • Communications, such as messages you send to us (support requests, sales inquiries) and our responses.

3. How We Use Information

We use information to:

  • Provide, operate, and maintain the Services.
  • Process transactions and manage subscriptions.
  • Improve product performance, reliability, and user experience.
  • Provide customer support and respond to inquiries.
  • Detect, prevent, and address security or technical issues.
  • Comply with legal obligations.

4. How We Share Information

We may share information with service providers that help us operate the Services (for example, hosting, analytics, customer support, payment processing, and communications providers). We may also share information:

  • To comply with applicable laws and lawful requests.
  • To protect the rights, safety, and security of Recoverly AI, our users, and others.
  • In connection with a merger, acquisition, financing, or sale of assets.

5. Data Security

We implement technical and organizational measures designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the context in which it is processed.

7. Your Choices

You may update certain account information through your account settings. You may also request access, correction, or deletion of your information where applicable.

8. International Users

If you access the Services from outside the country where our servers are located, your information may be transferred, stored, and processed in that country.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above.

10. Contact

If you have questions about this Privacy Policy, contact us at team@recoverlyai.com.